Business Phone beta
Business Phone is a requested beta connection for a shared business line. Contact Bridge before trying to connect a number.
Before setup
- Request beta access from Bridge. Access is associated with the 1 TB workspace plan.
- Supply and manage your own Twilio account and services. Twilio pricing and charges are separate from your Bridge subscription.
- Discuss the number, team access, routing, and calling options with Bridge. Availability is confirmed during setup.
- Provide account connection details only through the setup process arranged with Bridge. Do not place credentials in a project document or support screenshot.
Start with a simple call path
Agree who should receive a call, what happens when nobody answers in Bridge, and who can review call history. Verify that ordinary path before adding more routing choices. Your configured calling, forwarding, greeting, recording, and transcript options can vary.
Your administrator should grant only the calling and review access each teammate needs. Test a normal answered call and an unanswered call with Bridge during setup.
Planned beyond the beta
AI answering, conversations involving AI and a real person, Actions-based automation such as task creation, and text messaging are planned future capabilities. They are not included in the current beta. This guide does not describe an available AI answering or SMS setup.